Paul, I am not the type of person to take the time to sit down and write thank you notes to car dealers. This time is different.
 
I quickly counted up the number of new and used cars I have purchased over the years and it comes to twenty three (23) , more then I expected. Some of those were for my kids.
 
My wife and I want to tell you that we had the best buying experience of them all with your dealership, specifically Reid Ferris. He was and is knowledgeable about his product, fast and efficient. The closing was also fast and efficient. All in all a surprise to say the least, we have already passed on Reid's card to our neighbor who viewed our new Subaru last evening. I will be recommending Reid and your dealership to all who inquire, including my children.
 
                                                             Thank you
                                                             
PS. I'm waiting for the Subaru Diesel next.

Richard & Beverly S.

Dear Paul,
I wanted to write to personally thank you for the generous  offer that you provided me on the Subaru Outback.  This has been the best car purchase experience that I've ever had & also wanted to let you know how impressed I was at the high level of professionalism & customer care provided by both Reid Ferris & Tony Salluhi.  It has been a pleasure doing business with your company & I look forward to continuing my car service at Georgetown Subaru.  Kind Regards, Jean M.

Jean M.

Dear Reid,
I am writing to you to thank you for selling me my Subaru Outback and generously taking my old Outback as a trade-in.  The deal was so easy, and effortless, and such a score that the whole thing felt vaguely illegal.
As it turns out it's a great car.  In fact, my wife likes it better than she likes me.  She says the Outback is more sensitive, responds better; and, best of all, has a lot less miles on it.  Hopefully, I can name Georgetown Subaru as co-respondent.

Thanks Again.

Yours Truly,

Andrew S.

Dear Paul Garavel,
Right from the start, my leasing experience with Reid Ferris was a positive one.  He gave me a competitive quote at the start, negating my having to go thru the uncomfortable back and forth negotiationg process I was use to.
Reid's demeanor on the phone and in person was very professional and courteous.  His guidance thru the entire process including an introduction to the service people and explanation of the features of the vehicle was nothing short of excellent.  If Reid is an example of the type of employees that you attract then you should be very proud of your dealerhsip.
After having gone thru the leasing process eight times in 22 years my experience with Reid was refreshing and I have to rate my overall experience with Georgetown Subaru an A++.

Best Regards,

Henry P.

Dear Reid,
I meant to get in touch with you so much sooner!  Settling into my new job has been quite an adventure and the dust is finally begining to settle.  I just want to thank you so very much for your help in matching me with my new Subaru.
The car is positively fantastic - I can't tell you how much I enjoy driving it and look forward to spending many happy miles in it.  And of course, thank you so much for the stellar service you personally provided during the course of my purchase experience.  I look forward to working with you in the future in my interactions with Georgetown Subaru!

Thanks Again!

Scott F.

Hi Reid,
Just had to tell you what a pleasure it was to actually be able to pull out of my parking lot this morning!  All the way to work, I was singing ...

"Dashing through the snow
In a brand new Subaru
Up the hill we go
This car was meant for you!"

Have a good day!

Phyllis L.

Dear Gregg:
We couldn't let another day go by without thanking you for honoring the tire replacement agreement that was part of the deal when we bought our Tribeca in September of 2006 despite the lack of documentation in your records.  Your prompt and courteous attention to the situation is appreciated.
You treated us with respect and patience which is rare in business these days, and we didn't want our appreciation to go unstated.  Thank you for going to such great lengths to resolve the misunderstanding and restore our faith in the "system" to keep us as satisfied customers.
We've always been very pleased with the services provided by Georgetown Subaru and will continue to bring in our car for servicing: and when it's time to start thinking about a new car, we'll definitely be back.

Ken & Carole S.